Are You Looking For Quality Customer Service From Your Cleaning Company?

Are You Looking For Quality Customer Service From Your Cleaning Company?


We understand that your home will be one of your biggest investments in your lifetime and it is important that when you are maintaining it that you are able to have the right information to make an informed choice. You want to know that your cleaning company provides you with quality customer service.

Have you ever called a carpet cleaning company and had the price thrown at you within the first ten seconds of the call? Or were you redirected ten times before you got to speak to an actual person? Did they tell you about the services they were offering? Did they tell you what (if any) qualifications their technicians have? Do they have a money back guarantee? Did they ask you questions about any concerns or problem areas you have with your carpet? If they didn't ask you any questions, how do they know what type of service you are looking for?

It's a nice feeling when you make a phone call to your local carpet cleaning company, and the person who answers the phone actually knows what they are talking about. A person who has the relevant knowledge and experience and is fully qualified and trained by the Institute of Inspection, Cleaning and Restoration Certification. A person who takes the time to ask you questions and finds out what they can do for you, by finding out what your problems and concerns are with your carpet, if you have any allergies or if your carpet has any spots, stains or odours. There are many unprofessional and untrained carpet cleaners out there, so make sure you are getting the service that you paid for.

A professional cleaning company will not just throw a price at you without providing you with information on all of their services. They understand that your home and contents are important to you and they want you to invest wisely in maintaining them. Many cleaning companies that you will call will give you a price within the first 10 seconds of the call. However, do you actually know what you are getting for your money or if they have a guarantee on their services? Don't waste your hard earned money on a cheap price, because that is probably what you will get - a cheap clean, and you might have to get another company back in to re-clean the area which will end up costing you more money in the long run.

Your professional carpet cleaning company can tailor a carpet clean to suit your needs. Perhaps you only need traffic areas in your house cleaned or maybe some areas need quite a good scrub and need some rotary agitation, while other areas just need a maintenance clean. The high level of service will not change no matter where you are.

Professional carpet cleaners only offer quality customer service for their valued customers. If you are not getting quality customer service from your cleaning company, it might be time to find one that will provide it.

Garry Carroll is the owner of All Aces Services. http://www.allaces.com.au/. We are a total cleaning and restoration service company based in Brisbane, Australia and servicing Brisbane, The Gold Coast and The Sunshine Coast. Our website contains a lot of information that you might find useful.