What to do when you have received an Electrical Defect Notice or Customer Installation / Private Mains Defect Report

What to do when you have received an Electrical Defect Notice or Customer Installation / Private Mains Defect Report


We are Level 2 Electricians covering all of the Sutherland Shire & St George. If you have received a “Customer Installation / Private Mains Defect Report” or commonly called a Electrical Defect Notice, please contract us for a FREE quote to have the issue rectified. In order to clear a defect notice, the home owner must contract a licensed ASP Level 2 electrician to perform repairs or upgrades to their home electrical system and have the contractor submit rectification paperwork to Ausgrid. Common Level 2 Repairs include:
  • Private overhead/underground cables are damaged/deteriorated,
  • Point of Attachment where Ausgrids overhead service line attaches is damaged, does not have the required minimum ground clearance,
  • Defective mains box & consumer mains,
  • Power pole is damaged,
  • Electrical service is damaged or unserviceable,
  • Overhead cable does not have the required ground clearance of 3 meters,
  • The Crossarm on the private pole is damaged or unserviceable,
  • Private overhead lines do not have the minimum safety clearance to ground and require retentioning,
  • Defective or missing equipment,
  • Missing Service Fuses,
  • Broken point of attachments which are hanging off a roof,
  • Old switchboards with porcelain fuses, old or missing service fuses, and asbestos panels,
  • Low hanging overhead cables,
  • Metering family defects,
  • Defective mains box,
  • Sagging powerlines,
  • Rusted equipment – Rusty power poles & point of attachments,
  • Requirement for a Riser Bracket,
  • Old and deteriorated VIR Cable or Cotton Sheet Cable.
The home owner has 21 days to rectify the problem. Read more here