Moving Interstate? Must Read Removalist Information

Moving Interstate? Must Read Removalist Information


Transcorp Removals & Storage - 1300 466 838 (Toll Free)

Besides death and divorce, moving your precious belongings is rated as the third most stressful experience anyone fears. Therefore, selecting the correct method and furniture removal company is extremely critical.

Never base your decision on price alone as it is very easy for any individual to apply and succeed in getting a truck license. This doesn’t automatically make them an experienced removalist. I strongly suggest you ask the following questions when moving interstate.

  1. How long has the company (or individual) being performing interstate removals?
    Only let an experienced removalist (minimum 3 years) handle your precious belongings. It takes many years to clearly understand how to wrap, stack and safely tie down your belongings to minimize potential damages.
  2. Who do I call if I have any problems communicating with the removal driver?
    Do NOT directly select a one man, one truck outfit because the removalist is more probable to have problems with times, dates and money and your communication with them will be limited as they are continuously on the road. They may decide to divert elsewhere to make extra money and any extra delays may be risking all of your belongings and you will be totally stressed out. Only select a removal company that has an office where communication lines are always open.
  3. What type of insurance does the removalist offer in case of damages and how do I claim if anything happens?
    Any quality removal company should automatically have insurance for their truck(s), therefore if anything happens to the truck whilst on the road ie. fire, overturning etc then your belongings would be covered. If you require accidental damage insurance including loading/ unloading and movement whilst inside the truck then you would seriously need to consider insurance that covers you for this type of potential damage(s).Again, any quality removal company would have the ability to offer this type of insurance.
  4. Do they use Containers on rail or does the same truck that picked up my goods deliver as well?
    Companies that utilize containers to move customers’ belongings may have a greater risk of damages because on most occasions the same removalist packing the container will not be the same removalist unloading the container. At the delivery end they will need to be extremely careful as they will have limited knowledge of how it was stacked. Containers typically have limited tie rails to safely secure your belongings to its walls etc and goods are pushed together minimizing their movement. Nothing beats safely wrapping and tying down your belongings.
  5. Can they supply a proper written quote including confirming your inventory (very important)?
    Any company that is not prepared to supply a written quote including their charges with terms and conditions and cannot attach an inventory of your goods should not be even considered. This is where you are extremely susceptible and the removalist may increase charges when they arrive to pick up your belongings. If you have any problems with their service and you have no paperwork to prove what was expected from the outset then you may have major issues. Companies performing removals this way are “Cowboys” and have been known to hijack your belongings until you pay the additional charges. Do NOT risk it!
  6. Do they have testimonials that you can read from happy customers?
    Even though removal companies will boast about how good they are, it is wise to request written testimonials so you may read what others have to say about their experience with them.
  7. What happens if the removalist is running late to pick up or drop off my belongings?
    As most charges are based on competitive “backload” rates it is still important that you clearly understand the removal company’s procedure for unforeseen delays that may occur from time to time. Do they have a corporate office so that you may be updated of circumstances? Perhaps consider booking the entire removal truck as this will assist meeting exact dates that you may have requested.
  8. Do they have a website that you may review?
    In today’s marketplace a web-site tells you a lot about a company and its ability to service your move. Take your time and read through their website content.
  9. Do they have the correct tools to disassemble and assemble beds, shelves etc?
    As strange as it may seem, many small removal companies cut their cost by not having the latest equipment including tools to perform the work correctly. If you require your beds, shelves etc to be disassembled and reassemble by them, then it is important they know about it and are prepared to assist you. Is this service included in the price quote to you?
  10. Are there any potential charges? If so, what are they?
    This is where the “Terms and Conditions” need to clearly spell out any potential charges that may need to be added to your original cost. Most people moving aren’t sure what information to supply to receive a proper quote so please spend time understanding your quote. Over the phone discussions with a removalist on the road will not have much bearing if your move goes wrong.

Thanks and I hope I have assisted with any decisions you may make now and in the future when moving your precious belongings interstate.