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McDonald JonesPro
9 Posts
McDonald Jones
9 Posts
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McDonald Jones

Joined 18 July 2014
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McDonald Jones wrote:

Hi Norfolk It's McDonald Jones here, just wanted to jump in and assist with some questions raised. Product Review manages all the reviews posted on it's site and customers must provide purchase information to them so they can check and verify their validity - we have no control over this. We encourage our customers to post reviews so they can share their experiences with others, both positive and negative. If we do receive a negative review we investigate it so we can help the customer to fix the issue so they are then happy with their new home. We can't disclose customer's private information for privacy reasons, however we would love to do a post on our social channels about the Monterey and requests our customers that have or currently building one to share their photos. Keep a look out on our social channels at: Facebook; https://www.facebook.com/mcdonaldjoneshomes/ Instagram; https://www.instagram.com/mcdonaldjoneshomes/ and even Pinterest: https://www.pinterest.com.au/mcdonaldjoneshm/ I hope this helps! Let us know if you have any further questions.

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2 months2 months
McDonald Jones wrote:

Hi there bvd1 it's McDonald Jones Home here, we noticed your comment and would like to assist you! We can't provide you with our customer's details for privacy reason, however we would love to do a post on our social channels about the Monterey and requests our customers that have or currently building one to share their photos. Keep a look out on our social channels at: Facebook; https://www.facebook.com/mcdonaldjoneshomes/ Instagram; https://www.instagram.com/mcdonaldjoneshomes/ and even Pinterest: https://www.pinterest.com.au/mcdonaldjoneshm/ I hope this helps! Let us know if you have any further questions.

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2 months2 months
McDonald Jones wrote:

wil4kat This is McDonald Jones - official profile, and we have noticed your posts and we are really disappointed to see this and would like to assist you if possible. If you could please provide your job number we can research your job and arrange for our Management team to contact you. Please feel free to also send your details through to our customerfeedback@mcdonaldjones.com.au email address so we can further investigate if you feel more comfortable with that approach. kind regards

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2 years2 years
McDonald Jones wrote:

Hi shc

2 years2 years
McDonald Jones

We are excited to confirm with you that we have transitioned McDonald Jones Homes to become Brighton Homes in Queensland. Brighton Homes will have a distinctive Queensland focus, feel and style and is just for Queensland! There is still the same great team completing homes with the same dream, plus a few more hands on deck that have strong, Queensland-based building backgrounds and experience, plus fresh ideas. Brighton Homes is still backed by the 30+ years’ experience of the McDonald Jones Homes team as well. The link to Brighton Homes on Product Review is here: https://www.productreview.com.au/p/brighton-homes.html. However as it's new it's still looking at gaining reviews. We hope this has helped you, you can also contact their office on 1300 893 788. We look forward to hearing from you!

2 years
shc

Hi, We have started with them and they deserve a terrible review even before starting the actual construction. Unfortunately Brighton is a very unreliable builder!

2 years
2 years2 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi ourfoeverhome, we are disappointed to hear this, are you able to private message us with your job number and best contact details and we can investigate this for you?…

3 years3 yearsMcDonald JonesMcDonald Jones posted:
Attention MJH

Hi ourforeverhome,
We hope your concerns have been addressed with your contact person on Friday, we do monitor this site to assist customers with questions and if they have concerns, as…

3 years3 yearsMcDonald JonesMcDonald Jones posted:
Build a new home from Mcdonald Jones Homes

Customer experience is very important to us and we want to make sure all your issues are dealt with.
If anyone still has concerns, we are happy to help address…

4 years4 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi Daley229, thanks for your reply. We've made the general manager aware and you'll be contacted soon. Regards, the McDonald Jones Team.

4 years4 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi Daley 229, we noticed the comments you've made about your build and supervisors. We all take all feedback from customers, the service we provide and the quality of the…

4 years4 yearsMcDonald JonesMcDonald Jones posted:
Building with mcdonald jones in the Coffs harbour region

Hi angusj101,
Thank you for your question and your love of our designs. We do build a large number of homes over the course of a year, only a small number…

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4 years4 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi Josh and Katie, your Building and Design Consultant is correct - we manage all aspects of the build of your home with our own staff or our own licensed…

6 years6 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi Lot927, Sorry to hear about your disappointing experience. We take our customer's experience very seriously and are following this up. Someone will be in touch with you soon.

6 years6 yearsMcDonald JonesMcDonald Jones posted:
McDonald Jones Homes - The new thread

Hi Nutty1811, sorry that you're not happy with the standard of cleanliness in your home on handover. We take this very seriously and are following up internally. Please send your…

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