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baekjh
18 Posts
baekjh
18 Posts
Junior Member

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baekjh

Joined 7 March 2011
Junior Member
7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Hi guys,
Just to give you guys an update, I've got a replacement from Carpet Call.
Changed the species to Jatoba (harder wood) and loving it.
Many thanks for your helps and feedbacks.

7 years7 yearsbaekjhbaekjh posted:
Is Jatoba a good species for timber flooring?

Forgot to add the question about colour of the floor over time; Jatoba VS SBG.
Is it true Jatoba will darken to vary much from SBG?

7 years7 yearsbaekjhbaekjh posted:
Is Jatoba a good species for timber flooring?

Is Jatoba a good species for timber flooring?
Currently have a Blue Gum but getting it replaced due to the issue with the flooring supplied.
They no longer carry Blue Gum so…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Consumer Law says otherwise.
Consumer Law states "Goods must match any sample or demonstration model"
As a regular customer, what do you do when you make a purchase decision?
You reply on the…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

"The test" involves dropping C battery down a tube that's 300mm long (with + side of the battery facing floor when being dropped).

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Does it matter?
I made the purchase decision based on the sample they presented at that time.
I did not conduct the exact same drop test but tried running my finger nail…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

I totally understand!
Many thanks for your kind advices.

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Will they give the sample to me though?
I have video recorded the test.... The video showing the range code (UN3615) of an old sample being drop tested.
The new sample definitely…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Good morning guys,
Hope all of your had a great Easter break.
Just an update with this case:
I went into their store yesterday for another drop test.
And what a surprise!! They…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Thank you for your comments!!
Do you know how much Janka testing would cost me?
And who should I contact for the testing?

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Laid by Carpet Call (supplier)
I am not complaining for the variance in colour. I am complaining based on the difference in hardness.
Drop same object from same height,
Sample: Tiny scratch
Mine: dent

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

I have contacted the Carpet Call head office and they just think I am whinging for normal/usual timber floor indentation.
They took one of off-cut from my flooring saying they will…

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Hi,
I've got mine from Carpet Call.
The manufacturer is Universal, I think the factory is in Malaysia and the company is in Europe.
As a flooring retailer, what would you do to…

7 years7 yearsbaekjhbaekjh posted:
Blue Gum From Carpet Call - Hardness Issue

Where did you get your SBG from?

7 years7 yearsbaekjhbaekjh posted:
How to refund flooring?

Bought SBG and quality (in terms of hardness, dent too easy) is terrible and hardness different to the sample they have at their showroom.
How would you go about requesting a…

7 years7 yearsbaekjhbaekjh posted:
Blue Gum From Carpet Call - Hardness Issue

Hi.
I confirmed with the manufacturer (Universal) and Carpet Call that the species is Sydney Blue Gum (possibly grown in South America).

7 years7 yearsbaekjhbaekjh posted:
Blue Gum From Carpet Call - Hardness Issue

Hi,
Just wondering if anyone here own Blue Gum Engineered floating floor supplied by Carpet Call.
We purchased the flooring last week and noticed a significant issue with dents.
The substrate of the…

7 years7 yearsbaekjhbaekjh posted:
Engineered Flooring Costs Perth

Has anyone installed the Blue Gum (Brazillian blue gum supplied by Carpet Call) and found the quality really bad?
I am having issues with dents. It's so easy to dent. One…

Joined homeone
7 March 2011

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