We've decided to open a case with customer care. Hopefully we get the resolution we're after.

Ah not the same person.
I don't have the details for the person that did the service, it was in the flurry just before I had the baby and wasn't high…

Do at have the same lady? Immediate replies to her emails get an out of office, only ever get voicemail and she won't call me even when asked.
I want the…

Ensuite tiling has been redone, no more cracks.
Now if only I could get the last few things fixed was told during the service the painters would be back to…

The builder installs drainage pits around the house, it's up to you to cut them down to the right height to aid drainage. We're also sloped away from the house…

We're very happy with our choice, thank you. We have a good slope and drainage, and don't get water pooling around the house even with the winter rain storms we've…

I think they think it's a joist? But they won't know more till they investigate.

It was the builder that said they'd probably do it that way to avoid ripping up the tiles.

We've got squeaks as well which will likely see them access it via the ceiling below.

With the oven, seems to be standard that they install them inbuilt without the feet. Ours is like ready too.

Overall I'm happy with the house, I'm just peeved that they can wipe their hands of some items 'just because'...

Way past that, these are items that were damaged between PCI and handover.

Any advice for dealing with M randomly disqualifying defects logged through the portal? We have two main ones, damaged carpet and damage to our stacker door and they have disqualified…

M are really doing my head in. They've randomly disqualified defects for no reason other than we didn't tell them before handover. Instead we logged them in the portal like…

She's a little champion. Putting on weight, finally made it into newborn clothing

She's sleeping approx 7 hours overnight which is making life far more tolerable.
If you find issues, don't bring them up unless you've had a proper walk through, that way you…

We managed to get in every week except one during our build.

Looks great!

I've done my fair share of those book shelves

Still arguing for the carpet repair

Yes it's part of the slab.

Apparently they only cover manufacturing issues, not damage.

The Carpet guy thinks it was caused by them resting the shower screen on it. Once at the top of the stairs and again in the master bedroom. Both shower…

Any advice how to persue it?

Hmmm M are declining to repair the carpet because it wasn't raised at handover. We were told to log all issues in the portal

Purely to avoid spending the money.

Tiler inspected the crack tiles and wasn't happy to repair them so we're waiting on Beaumont's to come have a look.
Carpet company came to inspect the gaps in the carpet…

Kennedy's in Cranbourne. Really happy with the rocks, will hopefully get a pic tomorrow once the rain has cleaned them off.

Stone side path done; we got Ovens river rocks.
At some point I'll take an actual photo.

We weren't told anything at all about ours