Thanks, Sue.

I'm so sorry you're going through all of this, and so pleased that you've gathered such terrific evidence from Metropolis.
Hat's off to you for not giving up a long time…

Sorry, I don't understand what you mean. If we get anyone to do a thorough inspection of the plumbing, it certainly won't be Henley's plumber.

I know!! Thank you, we're doing everything you mentioned. Hopefully we'll get Metropolis to help, too.

This is the information provided to us by Henley's plumber who inspected the leaks and claimed that someone had tampered with all the pipes......

No, there were just a couple of fine cracks on the slab, nothing major. But the floor was very uneven. The tiler had to pour well over an inch of…

The slab was very uneven. We had to get a tiler to concrete the whole slab to level it out before we tile it.

Yes, we have dishing slab heave.
The house was built around Nov 2016.

Thank you, I'll get some advice on the situation.

Thank you, I will do (although I know it's pointless).

I will do, thank you.
This was the post I found of someone complaining, and the inspector's response....

We are still waiting to receive the site inspection report from the plumber. I have emailed them every day this week asking for the report, but apparently it's still…

Thanks very much for that information. I found the Youtube video fascinating!
We spoke to Metropolis and they said that even if they find a leak under the house, an…

This is very interesting. So do you think that if there is a leak under the house that it could be contributing to the slab heave?
We are hopefully going…

Henley's plumber is still registered. We are still waiting for their report.
Thanks for that information, we have been in touch with Metropolis on recommendation of someone in this forum.

The plumber that did the original work is the one that came out to do the site inspection. He acknowledged that he was the one who did the work, but…

I agree, but things don't always (ever) work out like they should.

Really? VBA didn't come out to investigate? Then what is the point of any of this? We would…

I just received a copy of the compliance certificate from Henley. Henley are still waiting for the plumber to provide an official report of their findings (which they are…

Thank you. Yes, we’ve taken a lot of pictures. I will look into the Plumbers Warranty Insurance. I’m not sure we have a compliance certificate, I will check for that…

I know. Thats why they dug up several locations, just to check if the previous owner messed with a particular section. But they were all the same.

Yes, I spoke to the inspector myself, plus I have his recommendation to contact PIC in writing. Yes, I realise now that there’s no PIC -I had to put…

True, but that's what they've told us. And something must be wrong it the plumber is denying that it's his work. I guess we'll find out soon enough.

They are saying the way the pipes have been joined are illegal, and also the fact that there is no crush rock under the pipes. The plumber is adamant…

So Henley (finally) came with the plumber and they uncovered some of the outdoor pipes. They found that they were all joined illegally. I don't understand what was illegal about…

Yes, I also think that they will dismiss anything that isn't from an "expert". They have disregarded all our observations to date, stating everything needs to be backed up by…

I have a feeling that this plumbing issue is just the beginning of a big(ger) mess. I think it may be related to the slab heave. Are Metropolis…

I just called Henley because its been over 24 hours and they haven't gotten back to us. I emphasised that it was urgent because the leak is getting worse.…

I'm really sorry to hear about your experience. Sadly, it's a very common one. At this point, I don't trust anyone.